OVERVIEW:                           

Serve as admissions representative for the Museum, greet, orient and assist visitors to SAM.  Generate financial support for the museum by converting visitors to members, educating visitors on    the capital campaign, encouraging membership renewals, distributing audio tours, selling admission and box office tickets.                                                 

Temporary assignments through September 21, 2008

FLSA STATUS:  Non-Exempt           

REPORTS TO:  Assistant Admissions Manager and Admissions Manager  

ESSENTIAL FUNCTIONS: 

1. Provide excellent customer service:  Greet, orient, and assist museum guests and members.  Provide information concerning membership, ticket availability, box office ticketing and general facility.
2. Sell Memberships:  Actively promote and sell memberships to all incoming visitors in person or by phone.   Encourage lapsed and renewing members to continue their membership. 
3. Sell Admissions and Box Office Tickets:  Use Vista ticketing software to sell admission and box office tickets by person or by phone.  Input, process and prepare box office orders for mailing, using Vista ticketing software.
4. Explain and enforce membership policies:  Monitor the number of people entering on a single membership and explain reciprocal membership guidelines.  Look up membership information using the membership database software, Raiser’s Edge, fill out lost card forms, issue temporary cards, and accept information on changes of addresses. 
5. Maintain Cash Drawer and Reports:  Log membership sales transactions, count and organize daily admissions and box office funds, assist in running nightly reports and assist in preparing funds for the next day.
6. Visitor Services/Audio Tour:  Monitor and tear timed tickets at the entrance to the 2nd floor special exhibit.  Ensure volunteer posts in the Museum are covered.  Assist visitors w/ audio tour equipment.  Distribute and collect players.
7. Volunteer Relationships:  Greet each volunteer and thank him or her for his or her service.  Communicate with the volunteers and ensure that each volunteer receives a 20 min break.
8. Coat Check:  Check coats, large bags, backpacks, strollers.  Aid volunteers as needed and check TTY telephone on a regular basis.  Loan wheelchairs, baby backpacks, visual and hearing-impaired devices.
9. Restocking:  Assemble membership gift bags, make welcome/courtesy calls and write thank-you letters.  Make sure all brochures, mugs, catalogs, posters and maps are stocked daily.  Take trips to Museum storage in the Seattle Tower as needed for restocking.
10. Assist Lead Admissions Representative with opening and closing, supervision of Admissions staff, daily break schedule and change runs, and communication with other Museum departments.
11. Perform other duties as assigned including assisting with membership events and represent the Admissions Department at other events.

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. HS Diploma or the equivalent education / experience.
2.  1+  year relevant customer-service driven work experience.  Direct Sales experience strongly preferred.
3. Excellent customer service skills.  Ability to maintain a positive approach when dealing with difficult internal/external customers in a consistent, professional manner.
4. Excellent sales skills.   Ability to learn about museum membership and feel comfortable talking with each visitor about membership benefits.
5. Ability to learn and adapt quickly in a constantly changing environment.
6. Excellent written and oral communication skills. 
7. Demonstrated proficiency with and accuracy in using MS Office products, including Word, Excel, Access and other software programs.  Ability to learn the museum’s database and ticketing and membership software systems is essential.
8. Strong general math skills, including the ability to handle cash-related transactions accurately and ethically.
9. Ability to take initiative and prioritize multiple competing tasks; excellent time-management and ability to work under pressure.  
10. Ability to work with close attention to detail and to maintain confidentiality. 
11. Ability to work professionally and tactfully and support management decisions in a positive, professional manner.

The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties.    Please contact the Human Resources Department for additional information.

EOE

APPLICATION PROCESS:  Please visit www.seattleartmuseum.org/jobs to apply.

Deadline: February, 29, 2008
Organization: Seattle Art Museum
1300 First Avenue
Seattle, WA 98101
Website: www.seattleartmuseum.org/jobs